Maintenance & Support

The plan's 360^o view includes a dedicated on-call service team staffed with UI/UX and engineering experts, periodic strategy consulting calls, discounts on modules to be added or related technology updates, and the security of knowing that your software is maintained by a team with the most intimate and in-depth knowledge of your code and technology goals.

Features

The Retainer

You get on-call access to a dedicated team of developers and support technologists who know your product and business. Accessed directly by you or your staff—or by calling your Account Representative—the team ensures that a comprehensive understanding of your product, organization, and business environment is achieved and maintained.

The Code Library

Not all code is created equal. We have developed our own unique coding standards, design patterns, and techniques that combine the industry’s best practices to create truly elegant software.

Discounted Services, Software, and Upgrades

Concierge Service

As the advancement of technology continues to accelerate, managing the details of a project can be overwhelming. If you’d rather not get wrapped up in those details, Team360 Enterprise will take care of it.

Built-In SLA

Team360 Enterprise includes a built-in Service Level Agreement (SLA) that has been designed to ensure the performance critical to on-demand, essential financial and customer services activities. The plan specifies both a system availability minimum level (e.g. 99.99% uptime) and a team responsiveness time (e.g. 2 hours). There are 3 tiers of service available, and VA will help you select the one that is most appropriate for your situation.

Benefits

Monthly Support Hours Team360 Enterprise includes a set number of hours available to you each month. You determine the number of hours that will make the greatest impact and your dedicated team will accomplish the tasks s they arise.

Rolling Hours Team360 Enterprise plans include a set amount of hours available to you each month. The hours roll over from month-to-month, ensuring that your overall cost is contained and that resources are there when you need them.

Expedited Service Occasionally, you need something in a hurry. Perhaps you have a small piece of functionality that needs to be added or maybe you’ve found a bug that needs to be smashed. As a subscriber to team360 enterprise, your issue resolution is our top priority.

Discounted Hourly Cost Under the six month or one year plans, hourly costs of Team360 Enterprise are progressively less the longer the contract. These discounts can often result in savings which more than pay for the technology updates and/or upgrades added.

Discounted Services and Upgrades Team360 Enterprise brings immediate access to the full-spectrum of product design, development, and maintenance services on retainer. With discount on hourly rates, software modules, and technology refreshes, you will always have access to specialists who are familiar with your business, systems, and competitive environment.

What Our Clients Say

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- Client Name, Company

“ Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

- Client Name, Company

Frequently Asked Questions

How long does it take to get up and running with Team360 Enterprise?

It takes approximately seven business days in order for VA to assemble team members, setup project communications, and conduct a formal knowledge transfer. Occasionally it takes less time, depending on the current work queue.

Exactly how many people will I have access to for my project?

Teams typically begin with a Software Architect, Software Engineer, Front-End Developer, and a Project Coordinator. Depending on your needs, other team members will be added as appropriate.

How many hours should I sign up for?

Your account manager will work with you to determine the right number of hours to start out with each month. We can work with any budget, but average Team360 Enterprise engagement ranges from 5-100 hours per month.

What happens to my unused hours in case I cancel Team360 Enterprise?

Although the hours are non-refundable, your hours will not be lost. You can utilize your unused hours within 60 days of contract termination.

Are there any limits to the types of projects I can execute under Team360 Enterprise?

There are absolutely no limits to the types of products, services, and products that can be produced through Team360 Enterprise. Whether you’re using your hours to maintain an existing product, or to build a completely brand new one, the hours can be used towards anything you like.

Do you offer a money-back guarantee on Team360 Enterprise?

No. However, we are able to offer early termination without being obligated to complete the term. The following options are available:

6-month contract – Can be terminated anytime before 30 days.
12-month contract – Can be terminated anytime before 60 days.

What if I do not like one of my Team360 Enterprise team members?

In the unlikely event that you dislike or disapprove of any of your Team360 Enterprise team members, you have the option to swap them out for another. Virtual Atlantic will bring the new resource up to speed without costing you precious hours or extra fees.

How difficult is it to change the number of hours needed each month?

You may increase the number of hours at any time during the course of your contract. Since resources are allocated based on your Team360 Enterprise contract, we aren’t able to offer reductions in hours.

What kinds of projects work best with Team360 Enterprise?

Projects that require flexibility in terms of scope always work best with Team360 Enterprise. Some of the project examples of this include:

Ongoing maintenance on an existing product
New projects that are based on a specific output rather than a scope
Projects in which the scope requires a high degree of flexibility

What happens if I sign up for Team360 Enterprise and realize that it’s not for me?

We want your Team360 Enterprise experience to be as pleasant as it can possibly be, but we have you covered in case it doesn’t work out for any reason. Early termination is available before the first 30 days of a 6-month contract, and before the first 60 days of a 12-month contract. You may terminate your contract under these conditions for any reason and with no further obligation from you.

Is it possible to ever lose hours? For example, at the end of the agreement?

From the date that you’re no longer a Team360 Enterprise client, you have 60 days to utilize any remaining hourly credits.

Is there a limit to the number of people that can be utilized at any given time?

There is no limit to the number of people to be utilized.

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Checks, and Money Orders.

Do you support international customers?

Yes, we do conduct business internationally. Please contact us for further information.

In what increments do you typically bill?

Team360 Enterprise accounts are billed in 15 minute increments.

Choose Your Service Level

Team360 Enterprise

Silver

$1500/ M

$1500 Retainer per month
Minimum 5 support hours per month
Targeted resolution time - 8 hrs

Popular

Team360 Enterprise

Gold

$2000/ M

$2000 Retainer per month
Minimum 20 support hours per month
Targeted resolution time - 4 hrs

Team360 Enterprise

Platinum

$2500/ M

$2500 Retainer per month
Minimum 50 support hours per month
Targeted resolution time - 2 hrs

Have Questions?

Retain Your Team

Let us know how we can help. There’s no obligation.

1. Describe Your Needs

2. Choose Your Level

	Silver – $1500 retainer per month \| Minimum 5 support hours \| 8hrs targeted resolution time.

	Gold – $2000 retainer per month \| Minimum 20 support hours \| 4hrs targeted resolution time.

	Platinum – $2500 retainer per month \| Minimum 50 support hours \| 2hrs targeted resolution time.

More Information

Is It Cost Effective For Me?

FAQ

How Can I Get Started?

Team360 Enterprise

Retain Your Team. Establish Your Support Plan. Maximize Software Longevity.

Features

The Retainer

The Retainer

The Code Library

The Code Library

Concierge Service

Concierge Service

Built-In SLA

Built-In SLA

Benefits

Monthly Support Hours Team360 Enterprise includes a set number of hours available to you each month. You determine the number of hours that will make the greatest impact and your dedicated team will accomplish the tasks s they arise.

Rolling Hours Team360 Enterprise plans include a set amount of hours available to you each month. The hours roll over from month-to-month, ensuring that your overall cost is contained and that resources are there when you need them.

Expedited Service Occasionally, you need something in a hurry. Perhaps you have a small piece of functionality that needs to be added or maybe you’ve found a bug that needs to be smashed. As a subscriber to team360 enterprise, your issue resolution is our top priority.

Discounted Hourly Cost Under the six month or one year plans, hourly costs of Team360 Enterprise are progressively less the longer the contract. These discounts can often result in savings which more than pay for the technology updates and/or upgrades added.

What Our Clients Say

Frequently Asked Questions

Choose Your Service Level

Silver

$1500/ M

Gold

$2000/ M

Platinum

$2500/ M

Have Questions?

Retain Your Team

Let us know how we can help. There’s no obligation.

1. Describe Your Needs

2. Choose Your Level

Reach Us

Get in Touch

Request a Demo