You get on-call access to a dedicated team of developers and support technologists who know your product and business. Accessed directly by you or your staff—or by calling your Account Representative—the team ensures that a comprehensive understanding of your product, organization, and business environment is achieved and maintained.
The Code Library
The Code Library
Not all code is created equal. We have developed our own unique coding standards, design patterns, and techniques that combine the industry’s best practices to create truly elegant software.
As the advancement of technology continues to accelerate, managing the details of a project can be overwhelming. If you’d rather not get wrapped up in those details, Team360 Enterprise will take care of it.
Team360 Enterprise includes a built-in Service Level Agreement (SLA) that has been designed to ensure the performance critical to on-demand, essential financial and customer services activities. The plan specifies both a system availability minimum level (e.g. 99.99% uptime) and a team responsiveness time (e.g. 2 hours). There are 3 tiers of service available, and VA will help you select the one that is most appropriate for your situation.
Monthly Support Hours Team360 Enterprise includes a set number of hours available to you each month. You determine the number of hours that will make the greatest impact and your dedicated team will accomplish the tasks s they arise.
Rolling Hours Team360 Enterprise plans include a set amount of hours available to you each month. The hours roll over from month-to-month, ensuring that your overall cost is contained and that resources are there when you need them.
Expedited Service Occasionally, you need something in a hurry. Perhaps you have a small piece of functionality that needs to be added or maybe you’ve found a bug that needs to be smashed. As a subscriber to team360 enterprise, your issue resolution is our top priority.
Discounted Hourly Cost Under the six month or one year plans, hourly costs of Team360 Enterprise are progressively less the longer the contract. These discounts can often result in savings which more than pay for the technology updates and/or upgrades added.
Discounted Services and Upgrades Team360 Enterprise brings immediate access to the full-spectrum of product design, development, and maintenance services on retainer. With discount on hourly rates, software modules, and technology refreshes, you will always have access to specialists who are familiar with your business, systems, and competitive environment.
Choose Your Service Level
- $1500 Retainer per month
- Minimum 5 support hours per month
- Targeted resolution time - 8 hrs
- $2000 Retainer per month
- Minimum 20 support hours per month
- Targeted resolution time - 4 hrs
- $2500 Retainer per month
- Minimum 50 support hours per month
- Targeted resolution time - 2 hrs